Delete Your Data
Last updated: July 2026
How to request deletion
Email contact@thelumen.uk from the address on your account (or tell us that address) and ask us to delete your account. We reply to confirm and process the request — no other verification step, since email possession is how you already authenticate with Lumen.
What gets deleted
Your account and profile (email, display name, tradition/translation preferences), reading progress (streaks, bookmarks, highlights, reading-plan progress), your Guide conversation history, and any sermon recordings, transcripts, and summaries. Payment records tied to your account are anonymized rather than deleted where we're legally required to keep them (e.g. transaction records for tax/accounting purposes) — no personal profile remains linked to them.
Timeline
We process deletion requests within 30 days. Some data may persist briefly after that in backups until they naturally roll over.
Partial deletion
Only want specific data removed rather than the whole account (e.g. a single Guide conversation or sermon recording)? Say so in your email and we'll delete just that instead — see our Privacy Policy for the full list of what we collect.